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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We generally ship using registered international airmail / local registered airmail. We ship within 1 business day unless it is a customised order. However, we have been known to constantly and automatically upgrade shipping from registered international airmail to FedEx International Priority for purchases above US$235.00 at no extra cost to you.
Otherwise, the following shipping charges apply:
1st item : US$3.95, every additional item in the same shipment : US$1.95.
All registered airmail will require a signature upon delivery. For USA / Canada buyers, tracking details (provided in an after sales convo) should surface at usps.gov or canadapost.com within 14 business days.
Time of delivery is usually within 14 business days.. - Privacy & Security
- We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.
- Returns and Replacements
- If you are not satisfied with the item upon receipt, please contact us within 2 days of receiving it to arrange for a return and refund of the PURCHASE price. All returned items must be unworn and unused to qualify for a refund.
Buyer assumes the cost of the return. Please ensure that all invoices, packing, pouch/box, and item is included in the return shipment, otherwise we will not process the refund but will simply reship the item back to you.
We process all returns within 3 business days of receipt.. - Ordering
- All orders are processed within 48 hours of payment.
- Payment, Pricing and Promotions
- USA / UK : PAYPAL payments must come with confirmed addresses. We will ship to the confirmed address only as required by PAYPAL.
Other Countries in the PAYPAL list other than USA / UK : verified addresses are required and must appear in your payment.
All prices are shown in US$.
Please sign up for our newsletters if you are interested in receiving newsletters with promotional codes. - Viewing Orders
- All orders can be viewed by signing into your account. At this time, anyone opting to checkout using guest accounts will not be able to view your orders online.
- Updating Account Information
- If a user's personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.